TERMS AND CONDITIONS

(General Terms of Use and General Terms of Sale)

(WEBSITE https://www.neocc.co)

(PLATFORM https://app.neocc.co)

This page includes both the General Terms of Use (GTU) and the General Terms of Sale (GTS) applicable to the services and products provided by NEO Cyber Camp.

Last updated on 21/07/2025.

CONTENTS

• I. Terms of Use (GTU)
• II. Terms of Sale (GTS)

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I. General Terms of Use (GTU)

Version updated on 21/07/2025

PREAMBLE

These General Terms of Use ("GTU") are drafted by the company NEO Cyber Camp, registered under SIREN number 984722884 with the Paris Trade and Companies Register (RCS), having its registered office and management address at 231 rue Saint Honore, 75001 PARIS, represented by Mr. Maximilien VOHNOUT (hereinafter referred to as the "Company").

The Company is the owner of the website https://www.neocc.co/ (hereinafter the "Website") and of the NEO Cyber Camp platform available from said website accessible at the URLs https://neocc.co and https://app.neocc.co and/or mobile application (the "Platform").

Said Platform provides access to the services offered by the Company, including in particular the delivery of cybersecurity training.

These GTU apply to any use of the Website by internet users/users (hereinafter the "User") and to any provision of Services accessible via the Platform.

These GTU constitute an integral part of the contract (the "Contract") between the Company and the User who has entered into a contractual relationship with the Company for the provision of services by the latter (the "Client" — a natural or legal person for whose benefit the service is provided).

Before any use of the Website and/or the Platform, the User/Client acknowledges:

• having read these GTU as well as the Privacy Policy and the Legal Notice of the Website;
• having the legal capacity and authorizations to commit to these GTU;
• accepting these GTU without reservation.

ANY USE OF THE WEBSITE AND THE PLATFORM, FOR WHATEVER PURPOSE, NECESSARILY IMPLIES THE UNCONDITIONAL ACCEPTANCE BY THE USER/CLIENT OF THESE GENERAL TERMS OF USE (GTU), WHICH TAKE PRECEDENCE OVER ANY OTHER DOCUMENT.

1. Purpose

The purpose of these GTU is to define the conditions of use of the Website and the conditions under which the Company offers its Services to the Client through the Platform.

2. General provisions

The Company reserves the right to modify these GTU at any time. In such case, the conditions applicable to the User shall be those displayed on the Website, and the GTU applicable to the Client shall be those in effect at the date of acceptance of the GTU upon the Client's subscription to the Services.

Accordingly, the User/Client undertakes to carefully read these GTU when accessing the Website and the Platform and is encouraged to download, print, and keep a copy of them.

It is specified that these GTU are available in their latest version adopted by the Company at the bottom of the Website and on the Platform via a hyperlink and may be consulted at any time.

In the event of modification of these conditions during the course of the relationship with the Client, the Client will be informed by an information email containing the new GTU and the date from which the new GTU become applicable.

3. Characteristics of the service

The Services offered by the Company consist of training courses on various subjects related to Cybersecurity, delivered entirely online, which allows the Client to manage their own learning pace.

The Training courses — lectures, tutorials, practical work, validation of RNCP competency blocks, etc. — may be subscribed to through the Website. To this end, the User must complete a form enabling the Company to identify their needs.

Following this, and as soon as the subscription is confirmed by the Company, the training courses are available through the Platform.

4. Access to the website and technical specifications of the platform

The Website and the Platform are primarily intended for audiences based in France.

The use of the services offered by the Company is reserved for adults and for natural or legal persons who have the capacity to enter into a contract.

The Platform offers online training courses in Cybersecurity, particularly intended for: full-time students, apprenticeship students, individuals undergoing career transitions, companies wishing to strengthen their employees' skills, and any person wishing to develop their cybersecurity skills.

The Platform is the property of the Company; it is managed and administered by the Company. The Platform is hosted by Scaleway, whose servers are located in Europe.

By using the Platform, the User acknowledges having the necessary means and skills to use the functionalities offered on the Platform.

The equipment necessary for accessing and using the Platform is the responsibility of the User, as are any telecommunications costs incurred by their use.

The User agrees to comply with the technical specifications relating to the submission or insertion of content on the Platform.

5. Access to the platform

5.1 Creation of a client account

Any Client wishing to use the Platform must create a client space — personal account. A personal account must be created by each user of the Platform and remains individual to the user in question.

To create an account, the user is invited to provide all required information and to create their Login Credentials.

The Client and users undertake to provide the Company with accurate, fair, and up-to-date data that does not infringe, in any way, on the rights of third parties, and to communicate to the Company any necessary updates to the data provided upon registration.

Finally, every Client must accept these GTU before completing their registration.

The Client undertakes to create only one single account on the Platform. The Company declines all responsibility for any harmful consequences that may result from the use of multiple accounts by a single Client.

When the Client subscribing to the Services is a legal entity that subscribes on behalf of third parties, it creates a client account and its users must open individual sub-accounts.

The User of the Platform is fully responsible for the accuracy and updating of the data provided in connection with the opening and management of their account.

5.2. Use of login credentials

The Client is solely responsible for the use of their Login Credentials or actions carried out through their account.

In the event that a Client discloses or uses their Login Credentials in a manner contrary to their intended purpose, the Company may, at its discretion, (i) restrict or suspend the Client's access to the Platform, (ii) temporarily ban them from accessing the Platform, or (iii) permanently delete the account without notice or compensation, without prejudice to any civil or criminal liability action the Company may bring against the Client.

Under no circumstances shall the Company be held liable in the event of identity theft of a Client. Any access and action carried out from a Client's account shall be presumed to have been carried out by that Client, insofar as the Company has no obligation and does not have the technical means to verify the identity of persons accessing the Platform from an account.

Any loss, misappropriation, or unauthorized use of a Client's Login Credentials and their consequences are the sole responsibility of the Client, who is required to notify the Company without delay by opening a ticket at the following link: https://neocc.co/support.

5.3. Account closure

The Client may close their Account at any time using the tab provided for this purpose in their profile, provided they have no ongoing Contract.

In such case, the Company will deactivate the account as soon as possible and send the Client an email confirming the closure of their account and the permanent deletion of all their data on the Platform.

6. Prices and conditions

The terms and conditions for delivering the training courses offered by the Company are tailored to the Client's request.

7. Payment

Payment for the Services is made according to the agreed terms and after issuance of the corresponding invoice.

8. Duration

The duration of each Service depends on the specific conditions and terms related to the training course(s) subject to the order.

9. Obligations of the Parties

9.1 Obligations of the company

The Company undertakes to carry out the Services specified in Article 3, in accordance with the conditions set forth in these GTU and/or the Contract.

The Company shall use its best efforts to provide Clients with content/training courses adapted to the specific needs as expressed by the Client.

The Company's general obligation is an obligation of means. The Company bears no obligation of result or enhanced obligation of means of any kind. Under no circumstances does the Company guarantee the Client's success in competitions, interviews, or other assessments.

The Company undertakes to use all means to ensure continuous access to and use of the Platform 7 days a week, 24 hours a day.

However, the Company draws the attention of Users and Clients to the fact that current Internet communication protocols do not guarantee certain and continuous transmission of electronic exchanges (messages, documents, identity of the sender or recipient).

9.2. Obligations of users/clients

In the context of using the Platform, each User/Client undertakes not to violate public order and to comply with applicable laws and regulations, to respect the rights of third parties, and the provisions of these GTU.

Each User/Client is obligated to:

• Behave in a fair and reasonable manner toward the Company and third parties;
• Be honest and sincere in the information provided to the Company and, where applicable, to other persons likely to receive information about them;
• Use the Platform in accordance with its purpose as described in these GTU;
• Not share their username and password giving access to their account on the Platform with third parties;
• Not misuse the Platform to commit crimes, offenses, or violations punishable under the Code penal or any other legal or regulatory provision;
• Respect the intellectual property rights of the Company relating to the elements of the Platform;
• Not attempt to breach, within the meaning of articles 323-1 et seq. of the Code penal, the automated data processing systems implemented on the Platform, including through practices such as web scraping;
• Not modify information published by the Company;
• Not disseminate data that may diminish, disrupt, slow down, or interrupt the normal operation of the Platform.

10. Limitation of liability and force majeure

10.1. Limitation of liability

The Company declines all liability, in particular:

• In the event of temporary inability to access the Platform for technical maintenance operations or updating of published information. Users/Clients acknowledge that the Company's liability cannot be engaged in the event of malfunctions or interruptions of said transmission networks;
• In the event of viral attacks, unlawful intrusion into an automated data processing system;
• In the event of abnormal use or unlawful exploitation of the Platform by a User/Client or a third party;
• With respect to the content of third-party websites to which hyperlinks on the Platform may redirect, where applicable;
• In the event of non-compliance with these GTU attributable to Users/Clients;
• In the event of delay or failure to perform its obligations, when the cause of the delay or non-performance is related to a case of force majeure as defined in Article 10.2 herein;
• In the event of an external cause not attributable to the Company;

The Company makes equipment available to Users/Clients for educational purposes. The latter undertake to use said equipment in accordance with the law. In the event of abnormal use, non-compliant with the law, contrary to the objectives of the relationship, or in the event of unlawful exploitation of the Website and/or the Platform, the User/Client shall be solely responsible for damages caused to third parties and the consequences of any claims or actions that may arise therefrom.

In the event of poor performance of the Services attributable to the Company, the latter may only be held liable for direct, personal, and certain damages related to said poor performance. In any event, the damages that the Company may be required to cover in such a scenario shall not exceed the amount corresponding to the services already performed by the Company and paid for by the Client.

10.2. Force majeure

The Company's liability shall not be engaged if the non-performance or delay in the performance of any of its obligations described in these GTU results from a case of force majeure.

Force majeure in contractual matters exists when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the GTU and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing its obligation.

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the GTU. If the impediment is permanent, the GTU are terminated by operation of law and the Parties are released from their obligations under the conditions provided for by articles 1351 and 1351-1 of the Code civil.

In the event of the occurrence of an event having the characteristics of force majeure, the Company shall endeavor to inform the User/Client as soon as possible.

11. Intellectual property

All elements of the Website, the Platform, the GTU, training materials, regardless of their form (paper, digital, electronic, and other), are and shall remain the exclusive intellectual property of the Company. These intellectual or industrial property elements are made available to Users and Clients solely for their use of the Website and/or the Platform.

Any reproduction, exploitation, redistribution, or use, in whole or in part, of said elements is strictly prohibited and constitutes a copyright infringement. The Client undertakes not to use, transmit, or reproduce any or all of these documents.

The User acknowledges the intellectual property rights of the Operator on the Platform, its components, and related content, and waives any right to contest these rights in any form whatsoever.

The trademarks, logos, slogans, graphics, photographs, animations, videos, software solutions, and texts, as well as any other content on the Platform, with the exception of content published, where applicable, by Clients, are the exclusive intellectual property of the Company and may not be reproduced, used, or represented without the express authorization of the Company, under penalty of legal proceedings.

Any representation or reproduction, in whole or in part, of the Platform and its content, by any means whatsoever, without the prior express authorization of the Company, is prohibited and shall constitute infringement punishable under articles L 335-2 et seq. and L 713-1 et seq. of the Code de la Propriete Intellectuelle.

In particular, the Company expressly prohibits, as a database producer:

• The extraction, by permanent or temporary transfer, of all or a qualitatively or quantitatively substantial part of the content of its database onto another medium, by any means and in any form whatsoever;
• The re-use, by making available to the public, of all or a qualitatively or quantitatively substantial part of the content of the database, in any form whatsoever;
• The reproduction, extraction, or re-use, by any means, including methods equivalent to scraping of content (photographs, descriptions, etc.) published by the Company.
• Acceptance of these GTU constitutes acknowledgment by Users/Clients of the Company's intellectual property rights and a commitment to respect them.

The Company grants Clients a personal, non-exclusive, and non-transferable license authorizing them to use the Platform and the information it contains in accordance with these GTU.

Any other exploitation of the Platform and its content is excluded from the scope of this license and may not be carried out without the prior express authorization of the Company.

12. Personal data

The personal data collected on the Website and on the Platform are as follows:

• For website users who have completed the contact form: last names, first names, email address, telephone number;
• For clients: last names and first names, physical address, email address, telephone number, title, date of birth, qualifications, identity card, criminal record;
• For persons wishing to subscribe to the newsletter: email address.

12.1. The personal information provided by the Client to the Company is useful for processing their registration for a service as well as for building a client database for commercial prospecting purposes. The personal information collected by the Client in the course of the performance of the Services by the Company is processed in compliance with the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data. The information thus collected is subject to data processing intended to process the Client's service order. The legitimate basis for the processing of personal data by the Company is the performance of this Contract.

12.2. Personal data shall be processed lawfully, fairly, and transparently with respect to the Client, so as to ensure appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

12.3. The Client is informed of their rights: the right to transparency of information, the right of access and rectification, as well as the following information: the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients established in third countries or international organizations; the envisaged storage period of the personal data or, where this is not possible, the criteria used to determine this period; the right to request from the Company, as data controller, the rectification or erasure of personal data, or restriction of the processing of personal data concerning the data subject, or the right to object to such processing; the right to lodge a complaint with a supervisory authority; where personal data are not collected from the data subject, any available information as to their source; the existence of automated decision-making, including profiling; the right to rectification and erasure; the right to restriction of processing; the right to data portability; the right to object and individual automated decision-making.

For more information about how your personal data is processed, please refer to the Privacy Policy available at the following link: https://neocc.co/privacy

You may exercise your rights by contacting Mr. Maximilien VOHNOUT:

• Address: 231 rue Saint-Honore, Paris 75001, France.
• Telephone: 0188840303
• Email: support@neocc.co

13. Right of withdrawal

The consumer Client may benefit from a withdrawal period of 14 days from the date of acceptance of these GTU and payment for the Services. The Client may exercise this right by notifying the Company by email at support@neocc.co.

However, the right of withdrawal cannot be exercised if the performance of services has begun before the end of the withdrawal period and when (i) the consumer has given their prior express consent for the performance of the contract to begin before the expiration of the withdrawal period, (ii) has acknowledged that they will lose their right of withdrawal, and (iii) the Company has provided the consumer with confirmation of their agreement.

14. Validity and modification of the GTU

If any provision of these GTU is declared null and void under any applicable legislative or regulatory provision and/or a court decision having the authority of res judicata, it shall be deemed unwritten but shall in no way affect the validity of the other clauses, which shall remain fully applicable.

Such a modification or decision does not in any way authorize Users and/or Clients to disregard these GTU.

These GTU apply to any User browsing the Platform and to any Client who has subscribed to services offered by the Company.

The GTU may be modified and updated by the Operator at any time, in particular to adapt to legislative or regulatory changes.

The applicable GTU are:

• For Users not registered on the Platform: those in effect at the time of browsing the Platform;
• For any Client registered on the Platform: those accepted by them on the Platform (at the time of their registration on the Platform or at the time of their last login in the event of modification thereof).

15. Miscellaneous provisions

The fact that either Party has not required the application of any clause of these GTU, whether permanently or temporarily, shall in no case be considered as a waiver of said clause.

In the event of difficulty in interpretation between any of the headings of the clauses and any of the clauses themselves, the headings shall be deemed non-existent.

16. Applicable law and dispute resolution

These GTU are governed by French law.

In the event of a dispute between the Company and a User/Client regarding the interpretation, performance, or termination of these GTU, the Parties shall endeavor to resolve it amicably.

In such a case, the User/Client is first invited to contact the Company's user service department as follows: support@neocc.co

16.1. With regard to Users/Clients

In the event that no amicable agreement is reached between the Parties, a voluntary mediation procedure shall be proposed, conducted in a spirit of fairness and good faith with a view to reaching an amicable agreement upon the occurrence of any dispute relating to this contract, including its validity.

In accordance with article L 616-1 of the Code de la consommation, the User/Client who qualifies as a consumer within the meaning of the preliminary article of the Code de la consommation may, to initiate the mediation procedure, contact the mediator designated by the Company, namely CNPM MEDIATION CONSOMMATION SAS, who may be contacted as follows:

• Via an online form accessible on the consumer mediator's website at: https://www.cnpm-mediation-consommation.eu/mediation-consommation-demande.php;
• By postal mail at the following address: Mediateur de la consommation 27, avenue de la Liberation, 42400 Saint-Chamond.

Any consumer also has the option of using the European Online Dispute Resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

The Party wishing to implement the mediation process must first inform the other Party by registered letter with acknowledgment of receipt, indicating the relevant elements of the dispute and/or its understanding.

As mediation is not mandatory, the consumer User/Client or the Company may withdraw from the process at any time.

IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE THAT COULD HAVE GIVEN RISE TO MEDIATION SHALL BE REFERRED TO THE COMPETENT COURT.

16.2. With regard to professional Users/Clients

The Parties shall endeavor to amicably resolve any dispute that may arise between them regarding the interpretation, performance, or termination of these GTU.

IN THE ABSENCE OF AN AMICABLE AGREEMENT WITHIN ONE (1) MONTH FROM THE DATE OF REFERRAL BY EITHER PARTY, THE DISPUTE MAY BE SUBMITTED TO THE COMPETENT COURTS WITHIN THE JURISDICTION OF THE PARIS COURT OF APPEAL, TO WHICH EXCLUSIVE JURISDICTION IS EXPRESSLY ATTRIBUTED TO RESOLVE THE DISPUTE.

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II. General Terms of Sale (GTS)

Version updated on 21/07/2025

PREAMBLE

1. Definitions

In these General Terms of Sale (hereinafter "GTS"), the following terms have the following meaning:

"NEO" or "NEO Cyber Camp": Refers to NEO Cyber Camp SAS, registered under SIRET number 98472288400017, with its registered office at 231 rue Saint-Honore, 75001 Paris, and registered under the training activity declaration number (NDA) 11757248275 with the prefecture of the Ile-de-France region.

"Client": Any natural or legal person (individual, professional, or funder) placing an order for a Product or Service from NEO.

"Learner": The actual beneficiary of the training, whether or not they are the contractual Client.

"Digital Product": Access to online content (video, materials, exercises, platform), without an associated training contract.

"Training": Any educational program organized by NEO, including certifying, degree-granting, or preparatory training, in particular those leading to titles registered with the RNCP.

"Platform": The secure digital environment accessible at the URL https://app.neocc.co, providing access to training content and educational tools.

"Certification": An examination or skills validation issued by a third-party organization (e.g., ISC2, LPI, etc.).

"Diploma": A title registered with the Repertoire National des Certifications Professionnelles (RNCP), issued by an authorized certifying partner.

"Training agreement" / "Training contract": A contractual document governing the respective commitments between NEO, the Client, and, where applicable, a Funder.

"Funder": A third-party organization (OPCO, CPF, company, France Travail, etc.) covering all or part of the cost of the training.

"Force majeure": Any unforeseeable, irresistible, and external event making it impossible to perform contractual obligations, as defined by article 1218 of the Code civil.

2. Purpose and scope

These GTS govern all sales of training courses, digital products, and services (hereinafter "Products and Services") offered by NEO, whether online via the Platform (https://app.neocc.co) or offline.

They apply to any order placed with NEO, in particular via:

• The online payment Platform,
• An accepted quote,
• A signed training agreement,
• A contract with a Funder.

In the event of conflict with the General Terms of Use (GTU), these GTS shall prevail for all matters relating to commercial transactions, including purchase, payment, withdrawal, cancellation, or contractual obligations. The GTU shall prevail for matters relating to the use of the website (https://www.neocc.co and https://app.neocc.co) and the Platform. These GTS shall also prevail over any other contractual document, unless otherwise agreed in writing by NEO. Any contrary or derogatory condition imposed by the Client shall not be enforceable against NEO without express acceptance.

3. Order and contractualization

3.1 Online order

For orders placed via the Platform:

• The Client selects the desired Product or Service and follows the order process.
• Online purchase constitutes full and unconditional acceptance of these GTS.
• A confirmation email is sent to the Client after payment validation.

3.2 Order by quote or agreement

For professional orders or orders with a Funder:

• NEO may issue a quote, a purchase order, or a training agreement.
• Acceptance of the quote or signing of the agreement constitutes a contractual commitment.
• The order is final upon receipt of the signed document and, where applicable, the first payment or the Funder's approval of coverage.

3.3 Order with third-party funding

When a Funder is solicited to fund the training:

• The contractual commitment is effective upon signing of the tripartite agreement (NEO, Client, Funder).
• In the event of refusal, cancellation, or non-payment by the Funder, the Client remains fully liable for the cost of the training, unless otherwise agreed in writing.

4. Prices and payment terms

4.1 Prices

Prices are indicated in euros, exclusive of tax (HT) or inclusive of all taxes (TTC) depending on the Client's profile.

They are fixed at the time of the order and may be subject to occasional promotions.

No additional fees may be applied without the express consent of the Client.

4.2 Accepted payment methods

• Lump-sum payment: via Stripe (credit card) for online orders.
• Installment payment: via an automatic direct debit plan, if offered at the time of order.
• Bank transfer payment: upon request, for offline orders.
• Payment by Funder: upon presentation of a written coverage agreement.

4.3 Deposit and payment schedule

A deposit or initial payment may be required at the time of order, particularly for long-term training courses.

A payment schedule may be offered depending on the duration of the training. The conditions are specified in the agreement or on the Platform.

4.4 Late or failed payment

In the event of non-compliance with payment deadlines:

• Late interest shall be applied at a rate of 5% per month of delay.
• A flat-rate indemnity of 40 EUR for collection costs, in accordance with article D441-5 of the Code de commerce.
• Immediate suspension of access to the Platform and training content.
• Possibility of unilateral termination of the contract by NEO after a formal notice that has remained without effect for 15 days.

NEO reserves the right not to issue the certificate of completion in the event of non-payment.

5. Access to Products and Services

5.1 Access to Digital Products

• Access is immediate after payment validation.
• Login credentials are sent by email to the Client or the Learner.
• No refund is provided, except in the event of a proven technical issue preventing access to or proper use of the Product, after review by the NEO support team (support@neocc.co or https://neocc.co/support).

5.2 Access to Training courses with contract or agreement

• Access to the Platform is granted upon receipt of the first payment or signing of the agreement.
• Access conditions (duration, available modules, etc.) are specified upon registration.
• Access is personal and non-transferable. Any sharing of login credentials is strictly prohibited and may result in suspension or termination without refund.

6. Right of withdrawal

6.1 Individual clients (B2C)

In accordance with article L221-28 of the Code de la consommation:

• For Digital Products with immediate access, the Client expressly waives their right of withdrawal by checking the corresponding box during the order process.
• For Training courses, the 14-day right of withdrawal applies, unless the Training has begun with the Client's express agreement before the expiration of this period. The Client may exercise this right by contacting NEO at support@neocc.co or https://neocc.co/support.

6.2 Professional clients (B2B)

No right of withdrawal is applicable. Cancellation terms are specified in the training agreements or contracts.

7. Cancellation, postponement, and early termination

7.1 Digital Products

No refund is possible after access to the Product, except in the event of a proven major technical issue and after review by the NEO support team.

7.2 Training courses under agreement

The conditions for postponement, cancellation, or early termination are specified in each training agreement.

In the absence of specific provisions, no refund shall be made, except in the event of justified and documented force majeure (e.g., serious illness, death).

In the event of unjustified early interruption by the Learner, NEO may apply a pro rata of the total price, provided that the amount due shall not be less than 30% of the total price of the Training.

8. Certifications, examinations, and diplomas

NEO offers Training courses preparing for Certifications or Diplomas issued by third-party organizations.

NEO does not directly issue Certifications or Diplomas, unless explicitly stated otherwise.

Registration for the examination is done through the third-party certifying organization.

NEO is not responsible for:

• The content of examinations,
• Jury decisions,
• The material conditions of examinations,
• Postponements or cancellations decided by the certifying organizations.

9. Exceptional in-person sessions

By default, all Training courses are delivered 100% online.

In certain cases (examinations, specific workshops), an event may be organized in person by a third-party partner.

The Client is informed in advance, and the participation conditions (location, date, accessibility) are communicated by NEO or the partner.

NEO declines all responsibility regarding the material organization of these events, which falls under the responsibility of the third-party partner.

10. Obligations of the Learner

The Learner undertakes to:

• Comply with the internal regulations of NEO, available on the Platform (https://app.neocc.co).
• Not share their login credentials or Training content with third parties.
• Follow the Training modules according to the prescribed terms (pace, deliverables, etc.).
• Validate deliverables and assessments within the required deadlines, where applicable.

Any breach of these obligations may result in:

• Temporary or permanent suspension of access to the Platform,
• Non-issuance of the certificate of completion,
• Without possibility of refund.

11. Intellectual property

All Training materials (videos, texts, exercises, visuals, etc.) are the exclusive property of NEO or its partner authors.

They are protected by intellectual property laws (articles L111-1 et seq. of the Code de la propriete intellectuelle).

Any unauthorized reproduction, modification, distribution, or use is strictly prohibited and exposes the offender to civil and criminal proceedings.

12. Personal data

NEO is committed to complying with the legislation in force relating to the protection of personal data, in particular the General Data Protection Regulation (GDPR, Regulation EU 2016/679).

The data collected is used for the performance of the contract, pedagogical and administrative follow-up, and the improvement of services.

The Client and the Learner have the right of access, rectification, deletion, portability, objection, and restriction of processing of their data. These rights may be exercised by contacting: support@neocc.co or via the privacy policy available at https://neocc.co/privacy.

13. Liability

NEO is committed to providing Products and Services with diligence and in accordance with professional standards.

NEO cannot be held liable for indirect damages, such as loss of data, revenue, or reputation.

In the event of force majeure (article 1218 of the Code civil), NEO is exempt from any liability for the non-performance or delay in the performance of its obligations.

NEO implements technical and organizational measures to secure the Platform but cannot guarantee a complete absence of outages or cyberattacks.

14. Complaints and mediation

Any complaint must be addressed to NEO by email at support@neocc.co or via the contact form available on the Platform.

In the event of a dispute not resolved amicably, individual Clients may use the free consumer mediation service in accordance with articles L.616-1 and R.616-1 of the Code de la consommation. We offer a consumer mediation mechanism. The designated mediation entity is: CNPM - MEDIATION DE LA CONSOMMATION. In the event of a dispute, you may file your complaint on their website: https://cnpm-mediation-consommation.eu or by postal mail to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la liberation - 42400 Saint-Chamond

Individual Clients may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

15. Applicable law and jurisdiction

These GTS are governed by French law.

In the event of a dispute, and after an attempt at amicable resolution, exclusive jurisdiction is attributed to the courts within the jurisdiction of Paris, unless a mandatory legal provision provides otherwise.

16. Modifications to the General Terms of Sale

NEO Cyber Camp reserves the right to modify these General Terms of Sale at any time, in particular in response to changes in its services, applicable legislation, or its internal procedures.

Any modification will be published on the website https://neocc.co, along with the date of the last update. The applicable General Terms of Sale are those in effect at the time of the Client's order.

In the event of a substantial modification after a purchase, the conditions initially accepted by the Client at the time of the order shall remain in effect.