GLPI & ITIL
IT Asset Management and Service Desk
Overview
Master GLPI and ITIL best practices to efficiently manage your IT assets and Service Desk. This training covers installation, configuration, asset inventory, and essential ITIL processes.
Hands-on labs allow you to deploy GLPI in realistic scenarios and implement IT service management that follows ITIL standards.
Learning objectives
- 1Install and configure GLPI
- 2Manage IT inventory and assets
- 3Apply ITIL processes (incidents, problems, changes)
- 4Configure Service Desk with SLA/OLA
- 5Automate asset management and integrations
Target audience
- System administrators
- Support and helpdesk technicians
- IT asset managers
- Future ITSM managers
Program
7 modules • 28 topics
Teaching methods
- NEO Cyber Camp e-learning platform available 24/7
- HD video courses
- Virtual labs with dedicated environments
- Self-correcting quizzes per theme
- Technical and pedagogical support by email
Assessment methods
- Initial positioning quiz
- Quiz at the end of each theme
- Graded hands-on labs
- Training completion certificate
Prerequisites
Knowledge of operating systems, databases, and networking.
Required equipment
Computer with internet connection, modern web browser. Labs are browser-accessible.
Access
Within 24H after enrollment validation. Training accessible to people with disabilities, contact us at support@neocc.co
Key benefits
GLPI + ITIL in one training
Service Desk and SLA/OLA
Complete asset management
Realistic deployment scenarios
Performance indicators
New program — data collection in progress
Ready to train in GLPI & ITIL
Contact us for more information or to enroll in this course.